FAQs

Frequently Asked Questions (FAQs)

1. What sizes do you offer?

  • We offer a wide range of sizes from Small to XL. You can refer to our sizing chart on each product page to ensure the best fit.

2. How do I know what size to order?

  • We provide a detailed sizing chart on every product page that shows chest, waist, and inseam measurements to help you find your perfect size. If you're still unsure, feel free to reach out to our customer service team for assistance.

3. Do you offer free delivery?

  • Yes, we offer free standard delivery on all orders over £75 within the United Kingdom. International delivery charges may vary.

4. How long will it take for my order to arrive?

  • Orders are typically processed within 1-2 business days. Standard delivery typically takes 5-7 business days, while expedited options are available at checkout for faster delivery.

5. Can I change or cancel my order after placing it?

  • Once an order is placed, we begin processing it quickly to ensure fast delivery. If you need to make any changes or cancel your order, please contact us within 30 minutes of placing the order, and we will do our best to accommodate your request.

6. What payment methods do you accept?

  • We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.

7. Do you offer gift vouchers?

  • Yes, we offer digital gift vouchers in various denominations. You can purchase them directly on our website, and they will be emailed to the recipient.

8. What if I receive a damaged or incorrect item?

  • We are committed to providing the best customer experience. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we'll send you a replacement or offer a full refund.

9. Can I return or exchange my items?

  • Yes, we accept returns and exchanges within 30 days of purchase. Items must be in new, unworn condition with all original tags attached. Please refer to our Returns & Exchanges page for full instructions.

10. How do I care for my clothing to make it last?

  • Each product comes with care instructions on the label. Generally, we recommend washing items in cold water and air drying to preserve the quality of the fabric. For detailed care tips, check the care section on the product page.

11. Do you offer international delivery?

  • Yes, we ship to a variety of international locations. Delivery fees and times vary depending on the destination. Please visit our Delivery Information page for more details.

12. Can I track my order?

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package’s journey on the carrier’s website.

13. What if an item I want is out of stock?

  • If an item is out of stock, you can sign up to be notified when it’s back in stock. We restock popular items regularly, so check back soon!

14. Do you offer custom or personalised clothing?

  • Currently, we do not offer customisation or personalisation on our clothing items. However, stay tuned as we plan to offer this in the future.

15. How can I contact customer service?

  • Our customer service team is available Monday to Friday from 9 AM to 5 PM. You can contact us via email at info@eightandother.com or by calling. We strive to respond to all enquiries within 24 hours.

16. Do you have a physical store?

  • At this time, we are an online-only brand. However, we host pop-up shops and events throughout the year. Follow us on social media to stay updated on locations and dates.